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Booking an Appointment


The practice offers appointments:

  • 10 minute face to face.
  • 5 minute telephone consultations.
  • With doctors and nurses.
  • Monday to Friday am and pm.
  • Out of Hours, and where cover is prearranged (such as on Public Holidays), cover by NHS24 and Ayrshire Doctors on Call. www.nhs24.com telephone 111.

Appointments at the surgery can be booked in person or by telephone.

 

It is practice policy that we invite you to pre-book an appointment, but depending on your need we will make every effort for you to be seen within one working day, unless you specify to see a particular clinician.

 

FOR ALL APPOINTMENTS WITH DOCTOR OR PRACTICE NURSE PLEASE CONTACT THE PRACTICE IN PERSON OR CALL ON: 01294 211993

 

Appointment times generally run from 0845 (8.45am) to 1720 (5.20pm) with appropriate breaks.

 

Same Day Only Appointments

 

If you feel you need to be seen on the day. The practice now operate a Triage System.

The receptionist will take your details and a breif description of the problem, the GP will then phone you back and discuss your symptoms, and if necessary will arrange the most appropriate course of action for you e.g.

Arrange a GP/Practice Nurse or HCA appointment or leave a prescription for you to collect later in the day.

 

 

Telephone consultation times also vary but reception staff are happy to offer all available alternatives.

 

Doors open and reception is available 0830 (8.30am) to 1730 (5.30pm) Monday to Friday except on public holidays as above.

 

Prescriptions are not normally issued between 1230 (12.30pm) and 1400 (2.00pm) due to staff limitations.

 

Keep it or Cancel It! - Our Policy about Failing to Attend

 

We are pleased to hear from you, but not 10 minutes after you have missed your appointment! Please cancel any unneeded consultations as soon as you can, but a minimum of 1 hour before the appointment (call us anyway even inside the hour - we'd rather know than guess). It is practice policy that, if you fail to attend 3 appointments or 30 minutes worth of appointments in the space of a year, or a new patient appointment or medical, or at doctor's discretion, we reserve the right to contact you to advise you of this and how this breaks down the special relationship you need to have with your doctor. After that, any further failures to attend are monitored, and will mostly result in a final warning and then a patient being invited to seek GP services elsewhere.

 

Special Requirements

 

Please let us know if you need extra time with the doctor for something more involved, or if you are being treated for an ongoing condition for which you need to see the same doctor again. Also, if we have not seen you for 3 years or more, (or 12 months if you are over 75), we will ask you about your general health in order to update our records.

 

 

Your Messages For GPs & Practice Nurses

 

The practice can take your request for a message to be left for a GP or Practice Nurse. Please call us on 01294 211993 by 1030 (10.30am). Your message will be inserted into the computer system, and although it cannot be guaranteed exactly when you will be contacted, the doctors and Practice Nurses often make these return calls during breaks at lunchtime or later in the afternoon. For Community Nurses or other services please contact Community Reception on 01294 215151.


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