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PATIENT ACCESS ( posted on Feb 22, 2019 )

 

 

DUE to our essential computer server upgrade.


We are aware that patients are having dfifficulty accesing Patient Access. Please accept our appologes and we are in contact with our IT department.  

IMPORTANT NOTICE ( posted on Jan 31, 2019 )

 

IMPORTANT PATIENT ANNOUNCEMENT

 

ESSENTIAL COMPUTER UPGRADE

 

In order to facilitate an essential computer system upgrade by NHS Ayrshire & Arran, we will have no access to our computer system on Tuesday 19 and Wednesday 20 February 2019.

 

WE WILL BE ABLE TO:

 

Take emergency calls only during this time period.

 

WE WILL NOT: 

  • Be booking routine appointments.
  • Be providing the triage service.
  • Be processing or taking prescription requests. Written requests will be processed on Thursday 21 February
  • Be able to offer the Patient Access Repeat Prescribing service. It will be unavailable during the upgrade and for the remainder of that week.

BE PREPARED

 

If you are due to order your medication on these dates please order early so that you don't run out.

 

We appreciate your patience and understanding during this essential system upgrade.

 

Angela Manson

Practice Manager

( posted on Nov 28, 2018 )

 

 

All lines are now working and back to normal.

 

Thank you for your patience while our telephone lines were not working.

 

 

 

 

TELEPHONE PROBLEMS ( posted on Nov 28, 2018 )

 

 

 

 

THIS IS JUST TO ADVISE WE ARE HAVING PROBLEMS WITH OUR TELEPHONE LINES AT THE MOMENT.

 

WE ARE WAITING FOR AN ENGINEER.

 

THANK YOU FOR YOUR PATIENCE

2018 SEASONAL FLU VACCINATION CLINICS ( posted on Oct 5, 2018 )

 

 

SEASONAL FLU JAB CLINICS 2018

 

 

 

BY APPOINTMENT ONLY

 

PLEASE CHECK WITH RECEPTION TO SEE IF ELIGIBLE AND TO BOOK AN APPOINTMENT TIME

PATIENT ACCESS ( posted on Jul 9, 2018 )

   

 

We are aware that some of our patients are having problems when trying to login to Patient Access.

 

PLEASE NOTE:

 

 

If you are an existing user and this is the first time you have used Patient Access since 31 May 2018.

 

please sign in as normal using your USER ID and NOT your Email address.

 

 

Once you have done this, you have the option to confirm your account details which includes confirming an email address you would like to use for future sign ins. Until you confirm this sign in email address you can continue to sign in with your USER ID.

 

 

 

PATIENT ACCESS UPDATE ( posted on Jun 15, 2018 )

 

 

 

Since the launch of the Patient Access Service, Patient Access have encountered high demand from patients registering for the service.

 

We have extended our practice deadline in which our patients can register now until the end of June 2018. 2 days left

 

 

 Please note only one Email account per patient can be registered.

 

Please see Our Documents section for patient guidance and registration form available to download or  see reception.

 

 

 

Patient Access for Repeat Prescriptions ( posted on Mar 26, 2018 )

PATIENT ACCESS  

 

Patient Access Repeat Prescription Ordering Service, is our new way to order your repeat medication online. Please register for Patient Access Today. Guidance and Registration Forms are available to download from our Documents Section of the website, or see reception.

 

  • Avoid the phone queue
  • Online 24 hours per day
  • Free Mobile App

 

 

Connecting People in Communities ( posted on Feb 1, 2018 )

Leeanne Killen is our New Community Link Worker at Bourtreehill Medical Practice.

 

Leeanne's aim is to help improve people's health and wellbeing by making local connections between people and the services available in their community.

 

Leeanne can point you in the right direction and help you find local services on a range of non-medical topics to meet your needs and interests, including:

 

  • Money and benefit advice, debt management and budgeting
  • Local activities and Social groups
  • Self-help and support groups
  • Care services and carers support groups
  • Volunteering opportunities
  • Getting into work, training and education

For more information or to arrange an appointment with Leeanne please contact 01294 211993.

 

Information about local services can also be found at www.carena.org.uk 

Access Support Cards ( posted on Jan 10, 2018 )

 

 

NHS A&A have introduced voluntary access support cards for patients who have additional support needs due to a diisability or long term condition.

 

While some disabilities may be visible, many are hidden but can still affect your ability to benefit from your appointment when attending hospitals or medical practices.

 

Some examples of when you may need a card are: If you have a visual impairment but do not use a guide dog or cane, or if you have a hearing impairment and may struggle to hear your name being called out in a busy surgery.

 

These cards are now available from the Front Reception Desk.

 

 

For more Information on Access Support Cards please see Our Documents.

THINKING ABOUT STOPPING SMOKING ( posted on Nov 8, 2017 )

We have a smoking cessation advisor in the practice every Wednesday. Suzanne runs One-to-one support from 11.00am - 12.30pm (by appointment only) and a smoking cessation group from 2.00pm - 3.00pm. (no appointment required). Suzanne will help clients stop smoking by providing them with support and free NRT and clients who attend the group will also get support and advice from other members of the group.

 

If you are interested in learning more, please ask your GP, Nurse or receptionist for more information or to book an appointment.

 

There are also Fresh Air-shire postcards available at reception, just fill in your details and post in the box in the surgery. Suzanne will then contact you to make an appointment.

 

Please ask at reception if you wish further information or if you are unsure where the box is located in the surgery.


Alternatively, you can contact Fresh Air-shire service directly on 08007 839132

New Avaya Telephone System ( posted on Aug 6, 2017 )

Our new telephone system is now installed and fully operational. It features an Automated Attendant Function which we hope will be beneficial to patients and improve the service we provide. If you would like know what options you can expect to hear when phoning the practice please see the Telephone Auto Attendant Final Version 2 Aug 17 document in the 'Our Documents' section. Thank you once again for your patience during the transitional period.

 

Angela Manson

Practice Manager

NHSSCOTLAND IS IMPROVING THE WAY IT USES INFORMATION FROM YOUR GP PATIENT RECORD ( posted on Mar 30, 2017 )

 

NHSSCOTLAND is improving the way it uses information from your GP patient record. The improved service is called Scottish Primary Care Information Resource (SPIRE) and has been developed to help GPs, the NHS in Scotland and researchers plan for Scotland's health and care needs.

 

If you have any questions about SPIRE or want to know more about how we manage confidential information, visit spire.scot or click www.spire.scot. Alternatively, call NHS Inform on 0800 22 44 88.

 

 

If you are happy for NHS Scotland to use information from your GP patient records,  you do not need to do anything. It will happen automatically.

 

If you do not want information from your GP patient records used in this way, ask for an opt-out form from the practice.

 

 

 

 

 

 

 

 

 

 

 

 

Scottish Health Council ( posted on Dec 8, 2014 )

Have you ever wanted to dip into a health project by choice according to your area of interest? Now you can! Go to "Our Documents" on the left hand menu and download the Scottish Health Council (SHC) form. As you will see, the SHC, whose membership work with matters of interest to our Patient Participation Group, will note your area of interest and may invite you to get involved in and feed back on the planning for services in which you are interested.

 

This is another great way to add something back to health and social service provision. If you do get involved, please would you let the practice know (via "Send Us Feedback" on the left hand menu and, along with the Patient Participation Group, we'd love to see how things are going.   


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