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WELLBEING ( posted on Apr 21, 2020 )

 

 

Are you frightened and anxious right now?

 

There is help available at this difficult time.

 

For children and young people and people with mental health concerns please visit:

www.wellbeingscotland.org or email: info@wellbeingscotland.org

 

For people who have experienced abuse please call 0800 1216027

CORONAVIRUS CONTACT INFORMATION UPDATE ( posted on Apr 21, 2020 )

 

 Important contact information regarding Coronavirus (Covid-19)

 

  • Free helpline for general information regarding Coronavirus. This is for peolple with NO SYMPTOMS: 0800 0282816

 

 

 

 

There has been two information posters added to Our Document Section for advise on: STAY AT HOME SAVE LIVES AND ISOLATION TIMELINE

       

( posted on Apr 6, 2020 )

 

 

GP practices and Community Pharmacies are working incredibly hard to keep their services operating and medicine supply flowing in this extremely challenging time.

 

Medicines are NOT in short supply. Please only order the medicines that you need from your GP practice. Do not order all of your medicines automatically every time.

 

Please tell the practice which pharmacy you wish to collect medicines from. Gps and Community Pharmacies will work together to ensure you get your medicines when they are due. Pharmacies are extremely busy, please allow at least FIVE days from ordering your medicine to collection from the Community Pharmacy.

 

If you habe any COVID-19 symptoms (new continuous cough, fever, shortness of breath) or had contact with someone with corona virus DO NOT go to your Community Pharmacy. Stay at home and self-isolate. Please ask someone else to collect your medicines.

CORONAVRUS (COVID-19) ADVICE ( posted on Mar 25, 2020 )

 

If you think you, or someone you care for, may have Coronavirus

 

(COVID-19) related symptoms and you need to speak to someone

 

you should:

 

 

CALL NHS 24 on 111.

 

 

 

PLEASE DO NOT CONTACT THE PRACTICE.

 

 

 

 

 

FURTHER CHANGES TO ACCESS DUE TO COVID-19 ( posted on Mar 25, 2020 )

In order to protect our staff and patients we have had to further restrict access to the Health Centre as some patients are ignoring the 'lockdown advice'.

 

We remain open for all essential care but on the advice of Health Protection Scotland (HPS) everyone will be screened by telephone prior to being seen.

 

PLEASE DO NOT ATTEND THE SURGERY UNLESS INSTRUCTED TO DO SO. 

 

On arrival please ring the door bell in the entrance lobby and the receptionist will greet you.

 

Please do not attend in groups or bring friends/relatives unless you require assistance.

 

We appreciate your patience and understanding at this time. 

COMMUNITY SUPPORT HUBS ( posted on Mar 24, 2020 )

 

 

 

There are now Community Support Hubs set up to help with wellbeing, money or food provision. Please click the link below for more information.

 

 

 

www.north-ayrshire.gov.uk/news/Community-hubs-go-live-on-Tuesday-to-help-tackle-Coronavirus.aspx

 

CHANGES TO ACCESS DUE TO COVID-19 ( posted on Mar 20, 2020 )

 

We are restricting access for the safety of all patients and staff. We remain open for all essential care but on the advice of Health Protection Scotland (HPS) everyone will be screened by telephone prior to being seen.

 

PLEASE DO NOT ATTEND THE SURGERY UNLESS INSTRUCTED TO DO SO. 

 

We appreciate your patience and understanding at this time. 

CHANGES TO PRESCRIPTIONS ( posted on Mar 19, 2020 )

 

As a result of the Coronavirus Pandemic (COVID-19) please adhere to the following:

 

  • Order by telephone on 01294 211993 or via Patient Access if already registered.
  • Specify a chemist for collection as you will not be able to collect it at the surgery.
  • ORDER ONLY WHAT YOU NEED ! Do not stockpile medication as this will put a strain on the supply chain and exacerbate any potential shortages.
  • If you order an item which you have not recently requested please provide a reason or your request will be declined.
  • 

*PLEASE NOTE WE ARE NOT ISSUING DOUBLE PRESCRIPTIONS*

CORANVIRUS (COVID-19) UPDATE 17 Mar 20 ( posted on Mar 17, 2020 )

For the latest information and advice regarding Coronavirus please visit www.nhsinform.scot 

 

Please note that we are not doing any coronavirus testing in the practice.

 

CORANVIRUS (COVID-19) PATIENT NOTICE ( posted on Mar 16, 2020 )

IN LIGHT OF THE COVID-19 PANDEMIC AND THE INCREASING NUMBERS OF PEOPLE AFFECTED BOURTREEHILL MEDICAL PRACTICE WILL BE WORKING ON AN INITIAL TELEPHONE CONSULTATION BASIS ONLY. WE WOULD ASK PATIENTS NOT TO COME TO THE PRACTICE TO MAKE AN APPOINTMENT UNLESS YOU ARE UNABLE TO CALL IN. YOU WILL BE ASKED QUESTIONS IN REGARD TO YOUR RECENT TRAVEL/CONTACTS AND THE NATURE OF THE ISSUE YOU REQUIRE ADVICE ON. RECEPTION STAFF WILL ALLOCATE YOU AN INITIAL TELEPHONE CONSULTATION WITH A GP IF APPROPRIATE. A CLINICIAN WILL CALL YOU BACK AND TRY TO DEAL WITH YOUR MEDICAL ISSUE OVER THE TELEPHONE. IF THIS IS NOT POSSIBLE THE GP WILL ALLOCATE YOU AN APPOINTMENT TIME. RECEPTION STAFF ARE UNABLE TO DO THIS AND PLEASE DO NOT ASK THEM TO DO SO OR BE RUDE OR AGGRESSIVE.

PLEASE GIVE THE RECEPTION STAFF AS MUCH INFORMATION AS YOU CAN. THEY ARE NOT BEING NOSEY AND HAVE BEEN TRAINED TO SIGNPOST PATIENTS TO THE MOST APPROPRIATE HEALTHCARE PROFESSIONAL. THEY ARE BOUND BY A CONFIDENTIALITY AGREEMENT.

WE ARE TAKING THIS ACTION TO REDUCE THE FOOTFALL IN THE PRACTICE TO A MINIMUM IN THE HOPE THAT IT REDUCES THE SPREAD OF THE INFECTION AND ALLOWS THE PRACTICE TO CONTINUE OFFERING MEDICAL SERVICES THROUGH OUT THE PERIOD OF THE PANDEMIC.

WE APPRECIATE YOUR SUPPORT AND PATIENCE DURING THIS TIME AND HOPE TO RESUME NORMAL SERVICE WHEN IT IS SAFE TO DO SO.

 

Monday 16 March 2020 10.40

 

PRESCRIPTION REQUESTS ( posted on Mar 6, 2020 )

 

 

As from Monday 9 March 2020 same day requests for prescriptions will not be taken after 12 noon.

Ayrshire & Arran's Musculoskeletal Website ( posted on Aug 2, 2019 )

 

 

NHS Ayrshire & Arran's Musculoskeletal Service has been relaunched it may help if you suffer from:

 

Shoulder

 

Elbow

 

Wrist

 

Hip/Knee Pain

 

Low Back Pain

 

Foot/Ankle

 

Pain Management

 

 

Please see their website located on our Useful Liks Page of our website.

 

 

 

 

Patient Access for Repeat Prescriptions ( posted on Mar 26, 2018 )

PATIENT ACCESS  

 

Patient Access Repeat Prescription Ordering Service, is our new way to order your repeat medication online. Please register for Patient Access Today. Guidance and Registration Forms are available to download from our Documents Section of the website, or see reception.

 

  • Avoid the phone queue
  • Online 24 hours per day
  • Free Mobile App

 

 

Connecting People in Communities ( posted on Feb 1, 2018 )

Leeanne Killen is our New Community Link Worker at Bourtreehill Medical Practice.

 

Leeanne's aim is to help improve people's health and wellbeing by making local connections between people and the services available in their community.

 

Leeanne can point you in the right direction and help you find local services on a range of non-medical topics to meet your needs and interests, including:

 

  • Money and benefit advice, debt management and budgeting
  • Local activities and Social groups
  • Self-help and support groups
  • Care services and carers support groups
  • Volunteering opportunities
  • Getting into work, training and education

For more information or to arrange an appointment with Leeanne please contact 01294 211993.

 

Information about local services can also be found at www.carena.org.uk 

Access Support Cards ( posted on Jan 10, 2018 )

 

 

NHS A&A have introduced voluntary access support cards for patients who have additional support needs due to a diisability or long term condition.

 

While some disabilities may be visible, many are hidden but can still affect your ability to benefit from your appointment when attending hospitals or medical practices.

 

Some examples of when you may need a card are: If you have a visual impairment but do not use a guide dog or cane, or if you have a hearing impairment and may struggle to hear your name being called out in a busy surgery.

 

These cards are now available from the Front Reception Desk.

 

 

For more Information on Access Support Cards please see Our Documents.

THINKING ABOUT STOPPING SMOKING ( posted on Nov 8, 2017 )

We have a smoking cessation advisor in the practice every Wednesday. Suzanne runs One-to-one support from 11.00am - 12.30pm (by appointment only) and a smoking cessation group from 2.00pm - 3.00pm. (no appointment required). Suzanne will help clients stop smoking by providing them with support and free NRT and clients who attend the group will also get support and advice from other members of the group.

 

If you are interested in learning more, please ask your GP, Nurse or receptionist for more information or to book an appointment.

 

There are also Fresh Air-shire postcards available at reception, just fill in your details and post in the box in the surgery. Suzanne will then contact you to make an appointment.

 

Please ask at reception if you wish further information or if you are unsure where the box is located in the surgery.


Alternatively, you can contact Fresh Air-shire service directly on 08007 839132

New Avaya Telephone System ( posted on Aug 6, 2017 )

Our new telephone system is now installed and fully operational. It features an Automated Attendant Function which we hope will be beneficial to patients and improve the service we provide. If you would like know what options you can expect to hear when phoning the practice please see the Telephone Auto Attendant Final Version 2 Aug 17 document in the 'Our Documents' section. Thank you once again for your patience during the transitional period.

 

Angela Manson

Practice Manager

NHSSCOTLAND IS IMPROVING THE WAY IT USES INFORMATION FROM YOUR GP PATIENT RECORD ( posted on Mar 30, 2017 )

 

NHSSCOTLAND is improving the way it uses information from your GP patient record. The improved service is called Scottish Primary Care Information Resource (SPIRE) and has been developed to help GPs, the NHS in Scotland and researchers plan for Scotland's health and care needs.

 

If you have any questions about SPIRE or want to know more about how we manage confidential information, visit spire.scot or click www.spire.scot. Alternatively, call NHS Inform on 0800 22 44 88.

 

 

If you are happy for NHS Scotland to use information from your GP patient records,  you do not need to do anything. It will happen automatically.

 

If you do not want information from your GP patient records used in this way, ask for an opt-out form from the practice.

 

 

 

 

 

 

 

 

 

 

 

 

Scottish Health Council ( posted on Dec 8, 2014 )

Have you ever wanted to dip into a health project by choice according to your area of interest? Now you can! Go to "Our Documents" on the left hand menu and download the Scottish Health Council (SHC) form. As you will see, the SHC, whose membership work with matters of interest to our Patient Participation Group, will note your area of interest and may invite you to get involved in and feed back on the planning for services in which you are interested.

 

This is another great way to add something back to health and social service provision. If you do get involved, please would you let the practice know (via "Send Us Feedback" on the left hand menu and, along with the Patient Participation Group, we'd love to see how things are going.   


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