The practice is closed between 1730 (5.30pm) in the evenings and 0830 (8.30 am) the following weekday morning. We are closed (except for special clinics as announced) on Saturdays, Sundays, Public Holidays and training afternoons on Tuesdays as announced where cover is prearranged with NHS 24 and Ayrshire Doctors on Call (NHS ADOC). We may open briefly on some Public Holidays for NHS clinics but these arrangements will also be announced.
During all closed periods, if you call the surgery a message will give you the telephone contact number for NHS 24 (for NHS ADOC services if appropriate) which is as follows:
111 – this is a free call to the out of hours service.
The NHS24 website is: www.nhs24.com
What happens when I call the out of hours service?
You will be answered by a call handler who will help to assess your need before deciding best what to do. Telephone calls to the services are recorded for security and training purposes.
Please remember that using the out of hours GP service is also about you helping us to serve as many people as we can in the most appropriate and time efficient way. Please bear this in mind, and use the service ONLY if you genuinely feel you cannot wait to see your own GP.
The area out of hours GP service is arranged by:
NHS Ayrshire and Arran, Eglinton House, Ailsa Hospital, Dalmellington Road, AYR KA6 6AB.
Telephone: 01292 513823 Fax: 01292 513860.
Email: jacqui.mccall2@aapct.scot.nhs.uk or neil.mellon@aapct.scot.nhs.uk
Points of Contact: Mrs Jacqui McCall or Mr Neil Mellon