Bourtreehill Medical Practice Cheviot Way, Bourtreehill, Ayrshire, KA11 1JU | Tel: 01294 211993

Send Us Your Feedback

The form below will come to us direct in the practice and any reply will be entirely private. We welcome general comments, and can normally resolve most difficulties very easily, aiming to do so within the practice, listening and improving where we can. The Practice Manager is the practice complaints officer, but any of the reception staff will assist with handling a problem if you wish to tell us about it formally, which you must do within 6 months of the event or learning about it. Please tell us about significant difficulties, by writing to the Practice Manager, as soon as possible in order that we can investigate and tell you our findings.

If you complain to us, our target is to have completed local resolution of the matter within 20 working days (effectively 4 weeks), which will include providing you with a full response. However, most issues will normally be dealt with within a week. If a matter is likely to become involved or difficult, we will keep in close contact with you to keep you informed. 

If we cannot resolve the matter locally, patients (and in certain circumstances the practice) have the right to take the matter up with the Scottish Public Services Ombudsman; we can provide details.

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